2008 June 10 2008
Make no mistake about the book or you will pay dearly edreams
Update (25/06/2008): Edreams has contacted me to return my twenties euro had lost, so I finally just left the 10 processing fee by the way. It seems that from the beginning had accepted me back the money, but your e comentándomelo never arrived. I am grateful to customer service to resolve this misunderstanding and to reimburse much of the money, but I still agree with the clause that imposes a penalty of 25 euros for any changes in your reservation. For more information look at the comments.
---
Yesterday I was watching holidays online. This year we again approach to Galicia and then to Portugal. Although about 2 months left for the trip, we wanted to look ahead and the Internet, as it does someone who makes the bread on the Web The result is that we made a small mistake in the reservation and now they want to drive 25 slightly modify euros. It is quite an injustice, unfair typical, but it seems we're going to have to pay and I can assure you that I repatea. I tell the whole story to see what you think:
After a long look at different web-site, just in Edreams, which offered the same hotel and same day about 40 euros cheaper. When booking we saw reading "dual-use room", which we wanted for 2, although in reality we were booking for one person. We have also made the mistake because normally in all web pages by default comes to book a room for 2 adults.
Reservation is made, seeing the proof we realize that "dual-use room" does not mean it is for 2 people. Can someone explain why they can put itself into a person! The only thing I can think is that it is a room that could be occupied by 2 people, which is more spacious.
We claim they answer quickly and so dry that 25 Euros for the change and 75 per extra night, or a "slam dunk". You do it by internet save a few euros and eventually exploit the slightest mistake. There is no room in this crowd, you can kneel in the tooth in the jugular and do not believe they drop their prey. My only change is to put one more person because I can assure you that my girlfriend did not want to slip (at least that swears). Well, put a 2 where 1 has put a 25 euros.
Although the clause is there and I have indirectly accepted the booking, I think it is abusive. It may be that you can not correct an error and less the day after making the reservation and 2 months of vacation. Edreams Lords, we are human, not like you, and we were wrong, especially if we put "help" as the famous "dual-use room" in which only fits one.
I explained that I seem to be causing injury sufficient to justify 25 euros extra on my bill or edreams or the hotel. They also stand to gain because 2 people are urged to travel ....
The truth is I'm sick of these unfair and nobody does anything. Now up at the gym make you sign contracts with fine print that you "stick" well to the liver if they abandon for any reason within one year. But what is this? Where are we coming to? Does anyone do something to stop these unfair terms?
And they say why not take off online services ... So far I have asked the complaints book and to cancel the trip. I have canceled, but do not think they send you proof or anything.
Conclusion: No cojáis edreams your vacation, they're scavengers. At the end I left 34 euros. Even I have indicated where I can access the complaints book or anything.
What I can do? ¿Going to a consumer organization? Is there a ministerial office to which I can approach? See if anyone can guide me.
Oh, and please airead this. I feel cheated by these people and I think this is all I can do.
Related Articles:
" The Creature Creator demo now available for download
» ¿HD-DVD or Blu-ray?
" With the Xbox does not play
Make no mistake by booking with edreams or you will pay dearly ...
Edreams booking I made a mistake (the room was a double for 2 and not for one) and want to rectify, the day after I made the reservation and 2 months of vacation, I have charged 25 euros for the correction. I'm i ...
I remember that the maximum time for you to get nailed for amendments or cancellations are 30 days.
In any case, I recommend you contact consumer, they will tell you the exact conditions that can not justify anything.
At a minimum put a claim to consumption, you can do directly, and also specifies that tramitarte have refused to press charges.
You know the direction of consumption?
Consumer associations can guide you, but if the company is still in his 13, often do not go further.
Not if you're in Madrid, but I guess wherever you live must have an office like this:
This is where you explain your problem.
A greeting.
Thank you! Yes, I have taken the 34 euros and all. Efficient yes they are. Now I'll tell you how it goes.
Good lord, I take having read your post to express my solidarity both in the position as it happened to me the same with a plane ticket, but mine was a little more extreme, I got a ticket for my girl but as I paid and was very late at night, I put my name as a passenger ... I realized as I pressed the button and immediately called customer service ... I sent an email, everything. € 30 per change of ownership ... and the case was similar to a month later, taking it online for cheaper ... it should cost nothing, Ryanair did little more than laugh ...
Something must be done to stop these things. I've made the OCU, at least listen to you and think you do something, although I have no answer.
Kind regards to half-
The truth is that it is an outrage. In my experience the OCU does nothing, are the "big issues" out on TV and sell their magazine.
I'll see if I get close to consumption.
Hugs! J
Javi: In the area of the fault planes for airlines and cheaper fares the same, which are fees that are issued in minutes (very few) and do not accept any changes after the broadcast. That's not the fault of the travel agencies in any case and about all: Edreams, Heading, Catch ... with all. In fact we should advocate consumption of these practices of airlines! Not only for making a mistake as you indicate but you leave a letter in the name or the name (which is even worse and more common).
George: Regarding hotels would have to do, the description you indicate is rare. The rooms are usually single, double or "double single use" just missing the word ...
Well, if they do all, is equally wrong. To me the that scammed me 34 euros is edreams ... He put "Type of room Double use." I have it in emails and on the voucher. It is intolerable that can not be rectified. I accept that if they caused a prejudice, I charge something, but if you realize a few minutes and 2 months off ... it's a scam.
Hi Jack,
my name is Nico Bour and eDreams work. I just saw your post and I've read in detail and the truth is that I was very surprised by your comment and your talk of eDreams.
As you well point out, yours was the failure to request a double room single use and in this case eDreams has no guilt. In addition, accepted the conditions of use which indicate that any changes you MEANS a cost of 25 €.
We sent a claim to that effect by email, and I have before me the emails of my customer service team with the historical claim of yours. Clearly, only 18 minutes after we have sent your email, I answer by saying that as an exception, although the rules protect us, we were not consistent in the 25 € ask for change. Obviously, you had to pay a supplement instead of going for 1 person to go 2.
I think that eDreams has acted correctly and more than I really am surprised to see this post in which you criticize eDreams for no reason. I hope that in future, before attacking any other company, you consider all the information before publishing a post. Thank you very much.
Sincerely,
Nico Bour
Nico, I can assure you I did not get any mail your "forgiving" the 25 euros. It was just the solution I was looking for, so if I had received, had been delighted and would not have lost 34, as you can understand.
I am at your disposal to clarify this and to rectify what has to be correct, but for now the facts are that I have received this communication you speak (I just checked again) and that I need 34 euros.
I'd like to discuss by phone or reply me from claims, I am still awaiting a response.
Regards, George M
Dear Nico.
If you have a complete record of emails, I responded to all that you sent me. Check out those who have not responded and discover that I have ever come. Take them out of the conversation and better understand my anger.
I've confirmed that you have returned the 25 euros. I think that is fair and I thank you. That you had not legally do so, that's true and I admit, but I still think you should give at least a few days of "truce" to amend mistakes that people, especially those we take vacation in advance.
Too bad that never received that email, since it would have extended the reservation without problems and had traveled with you. I encourage you to provide customer service via telephone even if using voice over IP and you evitaréis these misunderstandings. I do not know where these emails will be lost, but may well have been in the antivirus, firewall, antispam, etc..
Although in the end I lost 10 euros, I appreciate your attention and will soon rectify the article.
I also confirm that I will delete the comment I've made the June 13, 2008 at 15:26 because it contains personal information that I will not reveal (specifically my yahoo mail!). You can not publish personal information without consent. I can not really correct, just delete it entirely, so if you want to upload it again without my data.
Anyway, I settled the issue given your good faith.
Receive a warm greeting.
Hi Jack,
logically not know what ever happened to the emails. It was just to reaffirm that my quick and went, but could not the 25 € we asked you for change.
Regarding the mail I sent you, no need to post it. It was only for you to have knowledge of this "proof" of shipping.
Thank you very much.
a greeting
Hi Jack,
You told in a previous post, you were going to write a correction. I have not seen anything in your email.
I do not know if our part is to clarify some point more. I look forward to your stories.
a greeting,
Nico Bour
Hello Nico.
I've already posted a correction at the beginning of the article.
Salu2, Jorge
Hi, I write to denounce all ke something I think a injusticiaa total feelin right now with his hands tied and a great impotence d ke do not know or better but better if I keep it better porke meditate before doing something crazy with k these people are ke an elephant next to us we would like ants ke, figuratively ke tell them what happens to me now and I have solved it, I have my mother with severe disease in Argentina, which forces me to go buy electronic ticket THROUGH edreams, making the reservation as applicable, and let go one day to see if I had sent mail confirmation d d flight and all that, when I'm booking my name in d followed my middle name and surname gaston bone gerardo alvarez I think my concerns without Kerer by Gaston put my name as a surname, total confirmation ke send me my 2 names only with no last name, urgent I contact me I can not say k ke no change to talk to the airline which I do laaerolinea says talk to edreams ke k d should forward the bill with new data coming d weno a go place to place callbacks d phone and no solution or allow me to pay my surname, I say trankilamente may not ship, the very relaxed ke would lose the without further flight and return the rate aeropt me. and no more so no more I was treated to a boy named edrams x kien alexis said to have sent an email unanswered d part d the company when these d edreams the only date d k can hacerlo.mi day trip is July 27 d led modifiken a week trying to k errors. diriji me to the office d Aircomet x which traveled and the same throw the ball and I am a worker k costing more to make ends months and d k d tamañaño people of an elephant snatch anything without the right to Euro 1000 plus shipping and all k someone please read this could guide me porke between k'm going through a serious personal problem not travel mu and lose the thousand euros and other ke please think it's okay muxo feel for what happened to the stories and I anterirores I fully understand
I HAVE THREE TICKETS RESERVED IN AIRCRAFT EDREAMS. ONE OF THE TICKETS WILL NOT CORRECT NAME MISSING 2 LETTERS, OTHER DATA MATCH. HE CALL CUSTOMER SERVICE AND I HAVE THAT CAN NOT BE MODIFIED Q WHAT IS THE BEST BOOK ANOTHER TICKET AND LOSE THE Q AND HAD. IBERIA FLIGHT WITH ME, HE PUT ME IN TOUCH WITH THEM AND I HAVE SAID TAKE THE TICKET IF Q MAL (ONLY TWO LETTERS) Q FOR PORT SECURITY CAN NOT STOP SHIPPING. Q I UNDERSTAND THIS IS GUILTY OF AIRLINES, Q should be able to correct the name, Q WHY DO NOT UNDERSTAND YOU CAN NOT. BUT SHOULD I DO EDREAMS REFERENCE TO THIS. WHY HAVE ALREADY BEEN GIVEN CASE. WE WILL TRY TO SHIP WITH THE TICKET WITH ERROR IN THE NAME. LUCK TO SEE IF WE HAVE ONE OF THE EDREAMS telephone operators Q TOLD ME THAT FOR DOMESTIC FLIGHTS FOR FAILURE MAKES NO PROBLEM CREE Q, Q BUT CAN GIVE IF NOT STOP SHIPPING Q. I feel powerless I TRAVEL UP TO TRO NO MONTH AND A HALF, I DO NOT UNDERSTAND IT CAN NOT BE MODIFIED Q TICKET. I THINK NOT VOLVERE Q INTERNET welcome. I'll CONSUMPTION BY THE OFFICE TO EXPOSE THE CASE OF COMPANIES OF AIRCRAFT. Q I UNDERSTAND NO MISSING A MONTH AND A HALF NOT BE CORRECT THE FAILURE OF TWO LETTERS IN A NAME.
I shit on every fucking dead edreams those I have fucked the holidays are a fucking incompetent.
EDREAMS NO MORE.
Hello, good evening, I bought a ticket to go to Bilbao, Santiago de Chile and confused me in the back, the trip is for 22 November and the return was for 24 January but I was wrong and buy it for 24 December, as I can change? I've been calling all day to a customer service 807088088 and I have not talk to anyone. Charged me more money I have looked and there are places available ... I'm overwhelming to see so many comments edreams complaints.
Well if someone answers me would appreciate it.
a greeting
I need to know if they will return the money from tickets that were canceled by Air France during the explosion of the volcano in Iceland. It was not the fault of the users and companies for sure that you have returned the amounts, so what to expect when e-dreams reingresarnos nustro money?
That you want to do business over the situción living?
They say erupting.
Hello
I am a cardigan and I live in mexico, I booked a roundtrip to thailandia (to July 15) from Mexico, the office has done to my credit card, dated March 23, 2010, I asked my itinerary ae dreams and they said they have canceled the reservation but my job has been done! and have never been regresao my money, I talked to the airline and are effectively canceled flights, and dreams told me that was canceled and so as usual!
Now I have no money tiket, all you want is to make my trip.
Edreams not give me a solution.
Please I do?
Hi all,
With these Mr. DREAMS you can not trust, because I got charged 3 CASES, BY PLACING A SUITCASE. THIS PAGE AS TAUGHT TO DO THIS, THEN AT THE END OF PRINT DES, did not fit AMOUNT BECAUSE 3 CASES they charged me.
I will bring forth NEVER A TRIP TO THIS PAGE DREAMS.
I just bought a ticket with this rock, and after reading this I'm acojonao ... nothing happens, my god.
have many features that are about the drones company book a buelo and deceived me stole my money
espocible not with so much sacrifice one to steal money segana so easy to have many features that are about the drone company I won with 500 dollars in there that checee FBY this page
should not trust this company! I hooked up with a prize of 30 euros which I deposited in my account in Argentina if I did a new reservation at a hotel! you book and when I go to the bank to withdraw money tell me that I must pay 40 euros to remove 30???? is crazy! Edreams should inform those deposits made by bank commission charge! reclamation the report that I have no other way to send money! and that the motestias give me 10 euros to get them more jajajajajajajaj I have to "pay 40 euros ARE CRAZY! DO NOT YOU ANSWER ONLY CLAIMS WRITE A MESSAGE THAT HAVE ALREADY RECORDED!
I AM disappointed EDREAMS AND I FEEL FOR cheated, I TELL THEM WHY:
I'm very frequent client Edreams usually bought plane tickets and hotel reservations, it is my last purchase of two airline tickets Barcelona - Bogota way dated December 30, returning on 22 January, flights operated by Iberia, for 1900 Euros ; Reserve and 7OCYOH 33YCGK
I want, I want to change the date of travel, one of the two, then contact the airline, tell me what should I change directly to do with Edreams, I called your customer service, which among other things is a number premium rate, and that I must also assume the entire cost of this call today, December 27, 2010, was attended by Cristina, with total poor attention, lack of information, without niniguna resolution of his request and the lack Complimentary received on the phone "customer service". Although the dates I requested to change 250 E are less than the price I paid, I say the web site prices do not apply to changes in the ticket, I would report as exedente to pay for this and I say the easiest and best thing is that copper ticket rates.
By demanding that I send this information by writing to the email, explain that this is not possible
Do not understand how some tickets purchased by such a high value can not be changed date for a reasonable price
Present a grievance and complaint to the OMIC and AENA to prevent such abuses and bring about change in this bill ..
I recommend DO NOT BUY ANYTHING BY EDREAMS,
WHY IS DEFINITELY NOT RELIABLE EDREAMS
Aircraft made five reservations, which I charged to my debit card, the same day, next day after I sent three letters which told me that my card had no money to collect the tickets at that canceled flights . check my bank and all the tickets had taken the same day.
Edreams says it has offices in usa mexico etc etc, I was calling the number they put on the Internet in Mexico and that number does not exist, all speak to the United States paying the call and someone answered me and told me they only have offices in Spain and if phones do not work for mexico to transfer to Spain is not their problem.
Total charged me money on my card three weeks ago and it came back, I blame it on the airline Ryanair, which also charges them appear to me when I do not even know who are the only numbers that will pass My card was to edreams .......... be very careful with their purchases edreams are not recommended is preferable to pay a little more and buy directly from the airline ..........
I am opening a topic, I do know that only with issues related to the forum and never personal opinion.
This time more than a theme is a warning to those who are planning a vacation and maybe you have reached the website of Edreams.
Yesterday I had the misfortune of having to book a flight through them. Typically, schedules, data, card, etc..
All goes well until it's time to get your hands on the ticket. They just have not managed.
For now you must know that the price of tickets, you will have to add very high management costs. In this case for a bill of € 600 no less than 36 € commission. Besides headaches, calls to Visa and American Express to request that block all Edreams operation, etc..
- It was the second time she tried to book this flight. The first time, to receive the confirmation email, they argued that the price had gone up and that if we wanted to continue with the booking of the ticket. We said yes. Never been any bargain, with the commission the price was normal and now it was expensive, but not to repeat the backup operation said yes.
- We received a second email in which they assert that the card you are trying to pay the flight was not valid and the system rejected it. A card that is used daily, in short, how strange. We call for a new form of payment, email us to provide you data card or phone us to address the customer. (Does sending my email data and bareback??) Wrote asking the way, never hear back. Call for more than a dozen times, the last a wait of more than one hour. No response.
- We make a second book with a different card. Now we say that we have a confirmed reservation for those dates But was not canceled?
Y is repeated exactly the same process. That our card is worth, leaving denied. Funny, I have gained € 36 processing fee, but it goes as denied. Now I will explain how they may have taken if they get denied. Yesterday I paid her no problems and today I booked another flight (with another company, of course) with no problems.
As before, succeed calls and emails unanswered. Only these autoresponder emails on the one hand we say there is no reservation and the other to send them a payment.
NOW COMES THE MOST FUN.
I just got an email a while ago where I say they are managing my flight (the one I could manage because he had not paid) and directly and openly, I ask that you send.
-COPY OF MY CREDIT CARD.
-COPY OF MY PASSPORT
-COPY OF MY ID.
That is, a scam in the making.
Do you mean a normal medium enterprise to send them such documentation by email? to the email address of one such Valeria?
If this is how they work, are also a few inept jetas care about.
If not them and using a "Bug" were school uses a third party information clever to get my data, worse. Edreams lords somehow have to resarcirme for it.
Because what I fear is that drawing a security hole as the top of a pine tree, now someone knows my name, my age, address, card number, passport, etc.. And you have the luxury of wanting to have documents on hand for who knows what purposes. From € 100 blow my card to buy a Ak-47 truck to take them to Somalia.
Anyway.
DREAMS AND NEVER AGAIN.
How many people will find their holidays ruined by making a reservation with them?
I never had a single problem with any reservations you made online. Never. I consider it a rather safe and today continue reserving my travels through the network, but Edreams unpresentable as I had passed and that no one asked you photocopies of your documents sounds like a cheap crook. My opinion is not the only unfavorable from what I have read about.
Edreams Lords, if they really have not a worker or are four rascals with a bar attached, but I expect and hope that soon they run out of gravy.
http://www.forofashion.com/showthread.php?p=19798 # post19798
They're fucking unpresentable, I have bought a ticket from Kathmandu to Varanasi which has been canceled for operational reasons the airline, this tells me edreams last 17th of June, and this bill is an altar and next July 5th ... well But from that day took on 902 of edreams and letting these fucking unpresentable laugh at me and eventually my patience, even to send x 2 times a reasigancion of new notes to the destination mentioned and what is our surprise when after so many things (have been several irregularities) Today we learned June 27 that these tickets do not exist because the agency has not confirmed that EDREAMS reasigancion within which they had indicated in time ...... DO NOT UNDERSTAND, as is this possible?? face having to send a few bills that do not exist?? with the face of each agent with whom I have spoken to say that solving it and also do not lie??? is more I tell you this afternoon after spending the afternoon waiting for the last agent I had spoken to call me back to tell me that everything was ok x so ..... I'm tired and I llamdo back, I call and call My travel companion ..... tell me q my flights are confirmed and which one is confirmed and the other is not AS POSSIBLE ......????!!!! ! and so we, being aware that only 3 days of departure are not cheap and this we know because we talk to an agent of air india, because if this rabble edreams incompetent liar, we nepal and we are drawn without knowing what to do when we thought that everything was correct (as we thought from eldia April 18 when they confirmed the flight and made the payment by the bank) .......... CAN BE MORE SHIT THAT THESE PEOPLE? ?!!! ..... do not give solutions, pass the ball to each other, make you spend and spend on calls to 902 and everything to fucking q?? to not fix anything because they are not even able to spend with a lady .... supervisor if he wants to only be via mail, but can take several days ......?? ....... Do not buy ANYTHING WITH THIS SHIT JUST THAT AGENCY IS LOOKING TO CHARGE BUT NOT SOLVE! !!!!!!!!!!!!!!!!! !!!!!!
I'm not the only one who rants of EDREAMS, go scam agency!
Buy 2 flights to Vietnam and put the name in one of them doubled a vowel, realizing Edreams call can not do anything ... buy a new ticket (1,200 euros) to call the airline companies tell us that there is no problem to change, you pay 20 euros each way, but you must ask edreams, call back to ... buy new ticket and not get them out here
SOME ARE SCAMMERS!!
I travel a lot and buy anything online, never had any problems until I encountered the unpresentable in edreams ... or buy anything you can think!
Has anyone had this problem and found a solution, the flight leaves within 1 month and a half ......
Ha ávido un error en el mapa y se han beneficiado del error he contratado un hotel vía torino Roma y me han mandado ha 30 km de la capital y me dicen que como el hotel no es reembolsable que no podemos hacer nada.
EDREAMS no tiene obligaciones pero si se beneficia de un error y no soluciona ni se preocupa de nada
SON LADRONES
Hice una reserva de avión+hotel a través de eDreams y tras introducir todos los datos, tarjeta de crédito… me envían un e-mail diciendo que el hotel queda reservado y pagado y que me confirmarán los billetes de avión en menos de 24 horas.
En menos de 8 horas recibo un nuevo e-mail indicando que por problemas en los servidores de la compañía aérea han tenido que cancelar tanto el vuelo como el hotel, sin embargo veo un cargo en mi tarjeta por el importe de los billetes de avión emitido por la propia compañía aérea.
Contacto con eDreams y me dicen que mi tarjeta de crédito ha sido rechazada y por eso han tenido que cancelar todo y que si tengo un cargo en mi cuenta ellos no se hacen responsables y tengo que hablar con la compañía aérea.
Hablo con la compañía aérea y me dicen que el cargo es correcto porque los billetes están reservados y pagados y me envían por e-mail las tarjetas de embarque y los códigos de confirmación.
En resumen, he tenido que llamar varias veces a eDreams, a números 902, tengo un vuelo que no puedo cancelar y ellos me han cancelado el hotel y no se hacen responsables de nada ni me dan ninguna solución.
Para colmo, la última vez que he hablado con ellos me han dicho que es imposible que la reserva la haya realizado a través de eDreams y que están seguros que he comprado los billetes directamente en la web de compañía aérea y que por tanto que se hacen cargo de absolutamente nada.
¡NO TIENEN VERGÜENZA!
Hola. No vamos a publicar los comentarios en los que haya tacos ni nada. Se puede uno quejar, pero con buenas palabras.
Estos dias he estado buscando un vuelo para ir a Turquia (2 personas).
Intenté reservar los vuelos mediante la web de edreams. Hay un punto donde la web me da un precio final (sin incluir los gastos de gestión). Son unos 850 euros. Pues bien, en la siguiente pantalla (donde ya se entran los datos de la VISA), me avisa que los gastos de gestión son unos 20 euros. Pero en cambio, el precio total son unos 1200 euros. ¿A que viene esa subida? No hay quien lo entienda. Que falta de claridad e información.. Por supuesto, no contraté los vuelos con edreams y no voy a volver a pisar jamas esa web.
Joan.
Hola, muy buenas tardes.Voy a proceder con la compra de dos billetes Valencia-Sevilla I/V, pero antes quería asegurarme sobre el equipaje que incluyen estos vuelos.
Están operados con Iberia pero desconozco totalmente su funcionamiento, ya que siempre he volado con Ryanair.
¿Serían tan amables de indicarme qué maletas podría llevar, así como de cabina o bodega, si puedo llevar ambas, peso de las mismas y el precio en caso de tener que abonar alguna?
¿He de hacer checking on-line también con Iberia?
Thank you.